How a better Customer Experience can improve your business

Today, customers are surrounded by opportunities. It is therefore critical to make their experiences as enjoyable, simple, consistent, and relevant as possible as they move throughout the sales lifecycle, from buying to owning, and back again. By delivering exceptional customer experiences, businesses can acquire new customers, retain more customers, and improve efficiency.

Building the ultimate Customer Experience with eProseed and Oracle
Oracle, backed by eProseed's mastery of process and system integration - eProseed was elected Oracle Partner of the Year for four consecutive years -, provides the most complete, cloud-enabled customer experience solution in the industry, creating an environment where companies can differentiate themselves across all channels, touch points, and interactions.

eProseed and Oracle have the pleasure to invite you to the Workshop on How a better Customer Experience can improve your business, at Windsor restaurant, on 13^th May 2014 from 10:00 to 14:00.

AGENDA
10h00 – 10h30       Welcome & coffee
10h30 – 11h00       Introduction: eProseed
11h00 – 11h10       Oracle’s Customer Experience Concept
11h10 – 11h40       Social
11h40 – 12h10       Marketing
12h10 – 12h40       Customer Service
12h40 – 13h00       Q&A
13h00 – 14h00       Lunch

SPEAKERS
Bernard Hermant (eProseed),
Roel Van den Bergh, Petra Bikkenbergs, Ward Schoonjans (Oracle)

REGISTRATION
events@itone.lu